Legal

Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using Envoy AI ("Service"), operated by weYou World ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Envoy AI provides an AI-powered chatbot platform that allows businesses to create automated customer engagement tools, manage bookings, collect payments, and capture leads through embeddable widgets.

3. Account Registration

You must provide accurate information during registration. You are responsible for maintaining the confidentiality of your API keys and account credentials. You must be at least 18 years old to use the Service.

4. Subscription & Billing

Paid plans are billed monthly in Indian Rupees (INR). Prices are exclusive of applicable taxes. We use Razorpay for payment processing. Subscriptions auto-renew unless cancelled. Refunds are at our discretion.

5. Free Trial

New accounts receive a 14-day free trial of Growth plan features. No credit card is required. After the trial ends, your account reverts to the Free plan unless you subscribe.

6. Acceptable Use

You may not: (a) use the Service for illegal purposes; (b) transmit malware; (c) scrape or reverse-engineer the Service; (d) impersonate others; (e) send spam or unsolicited communications through the chatbot.

7. Data & Content

You retain ownership of content you upload. You grant us a license to process, store, and display your content solely to provide the Service. We do not sell your data to third parties.

8. Limitation of Liability

The Service is provided "as is". We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

9. Termination

We may suspend or terminate your account for violation of these terms. You may cancel your subscription at any time through your admin panel. Upon termination, your data will be retained for 30 days, after which it may be permanently deleted.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

11. Contact

For questions about these terms, email us at legal@weyouworld.com.